Online & Mobile Banking Upgrade FAQs

At Prestige CCU, we are always looking for ways to better serve our members. Our new online and mobile banking platform has been carefully selected to provide you with a more modern, secure, and user-friendly experience. This upgrade will bring enhanced features, improved performance, and a more seamless banking experience across all your devices.

Yes. Members will need to download the new mobile banking app from the Apple App Store or Google Play Store on May 27, 2026 and delete the older version.

The new platform will have: 

• Enhanced security features

• Improved user interface

• Better account management tools like spending insights, budgeting features, and financial wellness resources

The new online/mobile banking app is scheduled to go live on May 27, 2026 at 9:00AM CST.

The current digital banking platform will shut down May 26, 2026 at 2:00pm CST.

Online and mobile banking will be unavailable for approximately 18 hours. Digital banking will be unavailable beginning May 26, 2026 at 2:00pm CST with the new platform going live on May 27, 2026 at 9:00am CST.

Members will be prompted to create new credentials when logging into the new digital banking platform for the first time. During this setup process, you have the option to keep your existing username and password or choose new ones — whichever you prefer, as long as it meets the new username/password requirements.

No. All account numbers, routing numbers, and debit/credit card numbers will remain the same. Members do not need to update any automatic deposits or withdrawals.

Yes, any transfer you currently have set up in Online Banking will transfer over to the new platform.

Yes, your history will still be accessible in Online Banking just like it is today.

Yes, mobile check deposits will clear as normal. Please note that mobile check deposits will be temporarily unavailable starting May 26 at 2:00pm. Members are encouraged to deposit mobile checks before 2:00pm on the 26th. We are expecting mobile check deposits to be available on the new app once it goes live.

No. All scheduled payments set up through Bill Pay will continue to be processed and delivered on the payment date you specified. Any scheduled transfers you currently have set up will also continue on the new platform.

Yes. There are no changes to eStatements. If you receive them today, you will continue to have access to them on the new system.

No. Members will need to reset their account notifications and preferences once the new platform goes live.

Yes. All member information will remain secure during the transition.

No. Members will need to re-enable any card controls that were previously in place. For example, if you normally keep your card turned off, it will default to “on” when the new platform goes live. If you have card alerts set up, you will need to set them up again once the new platform is live.