Online & Mobile Banking Upgrade FAQs

All members who use online or mobile banking will need to re-enroll on our new digital banking platform beginning Wednesday, May 27. To help make this transition as smooth as possible, we've created Online and Mobile Banking Enrollment Tutorial videos available below to guide you through the process step by step. If you're still having trouble logging in after watching the tutorials, don't hesitate to give us a call! One of our friendly representatives will be more than happy to walk you through the enrollment process.

Online Banking Enrollment Tutorial

Mobile Banking Enrollment Tutorial

General Questions

  • At Prestige CCU, we are always looking for ways to better serve our members. Our new online and mobile banking platform has been carefully selected to provide you with a more modern, secure, and user-friendly experience. This upgrade will bring enhanced features, improved performance, and a more seamless banking experience across all your devices.

  • Yes. Members will need to download the new mobile banking app from the Apple App Store or Google Play Store on May 27, 2026 and delete the older version.

  • The new platform will have: 

    • Enhanced security features

    • Improved user interface

    • Better account management tools like spending insights, budgeting features, and financial wellness resources

Account Access & Login

  • The new online/mobile banking app is scheduled to go live on May 27, 2026 at 9:00AM CST.

  • The current digital banking platform will shut down May 26, 2026 at 2:00pm CST.

  • Online and mobile banking will be unavailable for approximately 18 hours. Digital banking will be unavailable beginning May 26, 2026 at 2:00pm CST with the new platform going live on May 27, 2026 at 9:00am CST.

  • All members will need to Enroll in the new digital banking experience (either Online or through the new mobile app). Once you input DOB, SSN, and Member Number, the system will automatically populate your current username. All you will have to do is set a password!

Account Information & Transactions

  • No. All account numbers, routing numbers, and debit/credit card numbers will remain the same. Members do not need to update any automatic deposits or withdrawals.

  • Yes, any transfer you currently have set up in Online Banking will transfer over to the new platform.

  • Yes, your history will still be accessible in Online Banking just like it is today.

  • Yes, mobile check deposits will clear as normal. Please note that mobile check deposits will be temporarily unavailable starting May 26 at 2:00pm. Members are encouraged to deposit mobile checks before 2:00pm on the 26th. We are expecting mobile check deposits to be available on the new app once it goes live.

  • No. All scheduled payments set up through Bill Pay will continue to be processed and delivered on the payment date you specified. Any scheduled transfers you currently have set up will also continue on the new platform.

  • Yes. There are no changes to eStatements. If you receive them today, you will continue to have access to them on the new system.

    In the new digital platform, eStatements will now be called eDocuments.

Security and Alerts

  • No. Members will need to reset their account notifications and preferences once the new platform goes live.

  • Yes. All member information will remain secure during the transition.

  • No. Members will need to re-enable any card controls that were previously in place. For example, if you normally keep your card turned off, it will default to “on” when the new platform goes live. If you have card alerts set up, you will need to set them up again once the new platform is live.

Quicken/QuickBooks Users

  • A backup data file and a final transaction download should be completed by Monday, May 25, 2026. Please make sure to complete the final download before this date since transaction history may not be available after the upgrade.

  • You should complete the deactivation/reactivation of your online banking connection on Wednesday, May 27, 2026 to ensure that you get your current Quicken or QuickBooks accounts set up with the new connection.

  • Quicken Conversion Instructions - click HERE

  • QuickBooks Desktop Conversion Instructions – click HERE

  • QuickBooks Online Conversion Instructions – click HERE