Online & Mobile Banking Conversion FAQs

At Prestige CCU, we are always looking for ways to better serve our members. Our new online and mobile banking platform has been carefully selected to provide you with a more modern, secure, and user-friendly experience. This upgrade will bring enhanced features, improved performance, and a more seamless banking experience across all your devices.

Yes. Members will need to download the new mobile banking app from the Apple App Store or Google Play Store on May 27, 2026 (tentative) and delete the older version.

The new platform will have: 

• Enhanced security features

• Improved user interface

• Better account management tools like spending insights, budgeting features, and financial wellness resources

The new online/mobile banking app is scheduled to go live on May 27, 2026 (tentative).

Answer Coming Soon!

Answer coming soon!

If you are currently active in Online Banking, your username will remain the same. You will need to create a new password the first time you log into the new platform. If you do not currently use Online Banking or have an inactive account, you will need to enroll as a new user once the upgraded system is launched. Don't worry — we'll provide clear, step-by-step instructions to guide you through the process.

No. All account numbers, routing numbers, and debit/credit card numbers will remain the same. Members do not need to update any automatic deposits or withdrawals.

Yes, any transfer you currently have set up in Online Banking will transfer over to the new platform.

Yes, your history will still be accessible in Online Banking just like it is today.

Answer coming soon!

No, all scheduled payments in Bill Pay will continue to be sent in enough time for them to be received by the date you specified in the payment. Any scheduled transfers you currently have set up will continue on the new platform.

Yes. There are no changes to eStatements. If you receive them today, you will continue to have access to them on the new system.

No. Members will need to reset their account notifications and preferences once the new platform goes live.

Yes. All member information will remain secure during the transition.

No. Members will need to re-enable any card controls previously in place. For instance, if you keep your card turned off, your card will default back on when the new platform goes live. If you have card alerts set up, you will need to reset them once the new platform is live.