Card Control

  • You can control any debit or credit cards associated with your Prestige accounts. In Card Control, all cards associated with an account will be listed separately, including joint account holders’ and authorized users’ cards. The card will be designated by its last 4 digits, and you may set alerts and decline parameters for each card individually.
  • A newly issued card will be visible by the following business day.
  • Card Status allows you to select whether or not a card is allowed to transact. All cards are defaulted to an ON status, meaning transactions are allowed. Please note that you may still set up individual blocks for certain transactions while the card is ON.

    When you turn the card to the OFF status, all attempted transactions will be declined. Please note that recurring transactions that have been previously set up and authorized will not be blocked even if the card is in an OFF status.
  • You can block all transactions, with the exception of recurring payments, by changing the Card Status to OFF.
    Within the “Set declines and alerts” menu, you can block the following transactions for a specific card:
    • Under Location Type: You can block foreign transactions so that any transaction originating outside of the U.S. will be declined
    • Under Transaction Type: You can block in-store purchases, ATM transactions and/or online purchases
    • Under Spend Limits: You can set a dollar amount above which a transaction would decline. This will decline a transaction that is greater than the amount you enter. For example, if you enter $50.00, a transaction for $50.00 would be allowed, but a transaction for $50.01 would be declined

    You may also use the “Receive alerts for” drop-down menu at the top of the screen to specify when you will receive alerts. Note that selecting one of these options will override any notification settings you have specified under a specific transaction type. You can choose one of the following options:
    • “All Transactions”: By selecting this option you will receive alerts for every transaction. To set declines, visit Location Type, Transaction Type and/or Spend Limit
    • “Select Transactions”: By selecting this option you will receive alerts based on what you have set up in Location Type, Transaction Type and/or Spend Limit
    • “Declined Transactions”: By selecting this option you will receive alerts only for transactions you’ve set up to be declined. To set declines, visit Location Type, Transaction Type and/or Spend Limit
  • You can receive transaction alerts by text, email, push notification or a combination of these. Note that push notification set up is only available through our mobile banking app and not within our online banking website. You must have the Prestige mobile app installed in order to see the push notification set-up option and to receive them.
  • Under Alert Delivery Options for a specific card, you will see the cell phone numbers and email addresses available for alerts on your account. To enable one, simply select ON for that delivery option.
  • The contact information used for Card Control is pulled from the “Alerts and Notifications” setting within online banking. In order to receive text alerts, you must have a cell phone number enrolled in “Alerts and Notifications.”

    You can add contact information or make changes within “Alerts and Notifications,” and those will then populate into the “Alert Delivery Options” you see in Card Alerts. When information is added or changed within Alerts and Notifications, the changes will populate into the “Alert Delivery Options” you see in Card Alerts.
  • Within the “Set declines and alerts” menu, you can request alerts for the following transactions for a specific card:
    • Under Location Type: Receive alerts on foreign transactions so that any transaction originating outside the U.S. will trigger an alert
    • Under Transaction Type: Receive alerts when an in-store purchase occurs, an ATM transaction occurs and/or an online purchase occurs
    • Under Spend Limits: You can set a dollar amount above which you wish to receive an alert. An alert is generated if a transaction is greater than the amount you enter. For example, if you enter $50.00, you would not receive an alert for a $50 purchase but would for a $50.01 purchase

    Note that you will receive alerts for transactions that both debit and credit your account, such as a return.
  • Generally, text and email alerts are received less than a minute from the authorization of a transaction. However, that timing may be impacted by your individual carrier and the coverage you have at the time.
  • Prestige does not charge for the use of the Card Alerts feature. However, message and data rates may apply to messages you receive per your carrier plan.
  • Changes you make to the Card Control settings are real time.
  • You must select decline and alert settings, as well as delivery options, for each card individually.
  • If you receive a reissued card in which your card number has not changed, then your Card Alert settings will not need to be updated. If you receive a new card number, you will need to visit the Card Control feature and set parameters for that new card.
  • If one of your cards is lost or stolen, please contact Members Services at 972-715-4444 to report the card as missing and request a new one. Once you receive your new card you will need to go into the Card Control tool and manage your settings for the new card. The Card Control tool does not close a compromised card.

Card Control Terms and Conditions

These provisions apply to the Card Control Service and are part of our Agreements & Disclosures. We may amend this agreement at any time. You may be required to accept the revised agreement in order to continue using the service. By utilizing the Card Control Service, you acknowledge and warrant complete understanding and agree to be bound by it.

Service Disclaimers

There may be service disruptions or events beyond our control that could adversely affect the Card Control Service. Such disruptions or events include, but are not limited to, the following:

  • Natural disasters

  • Power outages

  • Telecommunication system delays or outages

  • Data plan service limitations

These service disruptions could result in, but are not limited to, a delay in receiving alerts or card transactions being approved/denied while a card has been turned on/off.

Additionally, you agree and understand that stop-payment requests on any debit card transactions that have been previously approved or pre-authorized as a single or recurring payment using this Card Control Service are not allowed nor permitted. Once a card transaction has been approved, the funds to cover the transaction will be withdrawn from and posted to your account as well as applicable overdraft services and fees.

We reserve the right to terminate this service without prior notice but will make every effort to alert you beforehand.

Card Control Service

The Card Control Service is accessible through Prestige’s online banking and mobile app to provide you the ability to control and manage your Card(s). You can set alerts and controls on transactions based on certain criteria and parameters.

If you turn off your Card, your alert and restriction preferences will be deactivated. If you turn your card back on, your alerts and preferences will be restored.

  • Turn your Card on/off

  • Turning your card off does not cancel or deactivate your card permanently. You must contact the credit union at the number on the back of your card (800-423-3229) to do so.

  • Limit card usage based on merchant type, transaction type, location type and spending limits

  1. MERCHANT TYPE: Specified categories include Department Stores, Entertainment, Gas Station, Groceries, Household, Personal Care, Restaurants, Travel, Age Restricted, Others

  2. TRANSACTION TYPE: Specified transaction types include In Store, Online, Mail/Phone Order, Autopay Recurring, Mobile Wallet, ATM and Others

  3. LOCATION TYPE: Block or receive alerts for transactions outside the U.S.

  4. SPEND LIMITS: Thresholds can be set for purchase values above a specified amount or when available balance is below a specified amount

Receive instant card transaction and near real-time alerts, via push, SMS* or email notification on your mobile device.

In order for you to receive notifications, you must enable notifications on your device.

* Standard messaging and data usage fees apply. Contact your mobile device carrier for details.