New Features

The new Home Banking and Mobile App Digital Experience is Here!

 

In our efforts to bring you the best possible digital banking experience, we have upgraded our Home Banking, Bill Pay and Mobile App solutions.

This enhancement will come with more flexibility, reliability and control for you, but it also will come with a few important changes that will temporarily affect the way you login.

What can I expect and what information do I need to know to login on Go-Live date?

If you have not logged in since September 1, 2019, you’ll need to Register as a New User. If you have logged in since September 1, 2019, your Username will remain the same and your temporary password is the last four numbers of the primary account holder’s Social Security Number.

      •  The upgrade requires that Bill Pay access will be unavailable from Friday, November 1 at 4 p.m. to Tuesday, November 5 at 9:30 a.m. However, rest assured that we have systems in place to help ensure that any bill payments you have pre-scheduled to post during this timeframe will be paid on schedule. When you login starting on Tuesday, November 5, all current payees, scheduled payments, and history will be on the new system.
      • For any Scheduled Transfers that you have currently setup in Home Banking, those will continue to transfer at the schedule you selected. However, you will not be able to view them in the new system. If you need to make any changes to your Scheduled Transfers after November 5, just either send a secure message or contact the credit union. We will work with you to set these up in the new Home Banking experience so that you will have control to change/stop these as needed.
      • If you currently use Account To Account (A2A) transfers, any accounts at other financial institutions that you have setup will not be converted. This means you will need to set these accounts up again in the new system.
      • If you have any Popmoney reoccurring scheduled transfers, these will not convert and must be setup in the new system starting November 5.
      •  Account Alerts that you currently have setup will not convert to the new system. This means you will need to setup new alerts once the Go-Live date has arrived.
  •  
    As of 11/20/2019, Quicken and Quickbook Direct connections are now working. To setup Direct Connect, you must login to Prestige’s Online Banking system through a browser and select “Additional Services” from the menu on top. Then select “Connectivity for Quicken and QuickBooks”. You will then setup a password that you will use for the connection. Back in Quicken or QuickBooks, once you select “Prestige Community CU”, you will use your current Username for Online Banking and the password you setup for Connectivity.

Conversion instructions for Quicken (Windows, Mac 15-17 & Mac 2007)
Conversion Instructions for QuickBooks (Windows & Mac)
How long before I can access my updated Mint or QuickBooks account?
What are the QuickBooks Online Edition Conversion instructions?
Conversion Instructions for Quicken - Express Web Connect (Windows & Mac)

What steps should I take?

Ensure that we have your current email address and mobile phone number on file so you do not miss any important reminders or notifications we will send you via email in the coming weeks. This will also ensure that you do not have any issues using the new Security features of Home Banking and the Mobile App. Contact information can be updated in the current Home Banking system by logging in and selecting “Member Options”. Select “Email Address” or “Address” to update Phone number.

      • If you have bills due while Bill Pay is unavailable from Friday, November 1 at 4 p.m. to Tuesday, November 5 at 9:30 a.m., be sure to schedule those bills for payment prior to Friday, November 1 at 4 p.m. to help ensure that they are paid on schedule.

 

New Features:

 

      • Updated User Friendly Interface
      • Integrated Debit & Credit Card Controls (Delayed – Debit should be live in December and Credit cards by second quarter 2020)
      • Text Banking
      • Improved E-statements
      • New Mobile App (with integrated Card Controls, Bill Pay and Biometric Security)
      • Cash-back purchase rewards debit card (Adding in early 2020)
      • Secure Chat to dedicated support representatives (Adding in early 2020)

Click Here for Home Banking Demo

 

Frequently Asked Questions:

Q.Why did you change to a new system?
Q.When will the change take place?
Q.What is different about the Home Banking solution?
Q.What is different about the Mobile App?
Q. Will I be able to view recent transactions, pay bills and set reminders with the new Home Banking and Mobile App?
Q. Do I need to re-register for Home Banking and/or the Mobile App?
Q. How can I log in with my username? Can’t I use my existing account number and username to log in to the new system?
Q. How do I view my eStatements?
Q. Is Bill Pay information converting with Home Banking, or do I have to re-enter all of my information?
Q. Who can I pay bills using Bill Pay?
Q. Which bills can't I pay with Bill Pay?
Q. Are my payments guaranteed?

If you have additional questions not answered here, please contact Member Services at info@prestigecu.org.

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