Updated: April 30, 2020
I want to assure you that we are monitoring the Coronavirus (COVID-19) situation closely and are working to ensure we meet the needs of our members as well as provide for the health and safety of our employees. We realize this health situation has already been disruptive to many people across the globe and wanted to share information about what we’re doing to support both our members and employees.
As you have probably heard, many businesses in Texas are being allowed to open at a limited capacity starting May 1st. After much consideration, we have decided to keep our lobbies closed until further notice. Our drive-thru will remain open during normal business hours. We feel this is the best way we can ensure your safety as well as that of our employees and be able to ensure business continuity for the immediate future. We continue to take precautions to sanitize the equipment, but we do ask that members sanitize their hands before and after using it.
We strongly encourage members to utilize our digital banking options to access your account 24/7 through Home Banking and Prestige Credit Union Mobile App. It is easy to set up if you have not done so previously. You can view transactions, make transfers, deposit checks, access card controls and pay bills.
If you are needing loan assistance or need to open an account, please apply online or contact us by phone. Our loan department can help you with loan extensions and Relief Loans. We also have recently lowered many loan rates that may help you refinance loans financed elsewhere at a lower rate, plus in many instances we can offer 90 days with no payments.
Also, please remember that your savings are federally insured by the National Credit Union Administration to at least $250,000.00 and backed by the full faith and credit of the United States Government.
The Federal Trade Commission has issued a warning to consumers about scammers taking advantage of individuals surrounding Coronavirus fears. They are setting up websites to sell bogus products and using fake emails, texts, and social media posts as a ruse to take your money and get your personal information. Please remain alert to avoid possible scams and if you come across any suspicious claims, report them to the FTC at ftc.gov/complaint.
We will continue to communicate with members through email and our website as the situation evolves. Rest assured we have a plan in place to ensure that we can meet your financial needs during this time of concern.
If you have any questions, please feel free to contact Member Services at 972.715.4444 or 800.423.3229 and select Option 3 during business hours.
President & CEO
Prestige Community Credit Union